Terms of Service · Binding Agreement

The terms you agree to.

By using Keeper, you accept these terms. Please read them — they include a binding arbitration clause, a class action waiver, and an indemnification obligation.

Effective 21 May 2026 · Last updated 21 May 2026 · Version 1.0 · Governed by Swiss law (Geneva)

Governed by & compliant with: Swiss CO/OR · Swiss DSG · EU Consumer Rights Directive · GDPR · CCPA · COPPA · DMCA · Apple DPLA §7 · Binding Arbitration · Class Waiver

1. Definitions

When used in these Terms, the following terms have the meanings set out below.

2. Acceptance & formation of contract

Binding agreement

These Terms form a legally binding contract between you and Keeper. The Agreement becomes binding upon the earliest of: (a) tapping "I Agree", "Sign Up", "Create Account" or equivalent within the App; (b) creating a user account; (c) downloading or installing the App; or (d) accessing or using any part of the Service.

Capacity to contract

By accepting these Terms, you represent and warrant that: you are at least 13 years of age; you have full legal capacity to enter into a binding agreement; if accepting on behalf of a legal entity, you have authority to bind that entity; and your use of the Service does not violate any applicable law.

Incorporation by reference

The Privacy Policy is incorporated into and forms part of this Agreement. In the event of conflict between these Terms and the Privacy Policy on matters of data protection, the Privacy Policy governs. On all other matters, these Terms govern.

3. Service description

Keeper is a family storytelling platform. The Service enables Storytellers (typically parents, grandparents, or other family members) to receive one daily question and record a voice note response. Listeners (typically adult children or other family members) may play back those recordings within a private, shared Family Group.

The Service is provided as-is, as a platform and technological infrastructure only. We do not create, curate, moderate, verify, endorse, or guarantee any User Content.

4. Eligibility

To use the Service, you must satisfy all of the following:

• You are at least 13 years of age. If between 13 and 16 in the EU/EEA, you must have obtained verifiable parental consent prior to registering.
• You are not barred from receiving services under the laws of any applicable jurisdiction.
• You are not located in a country subject to a US government embargo.
• You are not listed on any government list of prohibited or restricted parties.
• You have not previously been suspended or removed from the Service.
• You are acting on your own behalf, or duly authorised to bind any legal entity.

Keeper reserves the right to refuse Service to any person or entity at any time, for any reason, without liability.

5. Account registration & security

Registration obligations

To access the core features of the Service, you must register for an account. You agree to provide accurate, current, and complete information and to promptly update it.

Account security

You are solely and exclusively responsible for:

• Maintaining the confidentiality of your account credentials;
• All activities that occur under your account, whether or not authorised by you;
• Immediately notifying Keeper at support@keeperapp.website of any known or suspected unauthorised use;
• Ensuring that you log out at the end of each session on shared or public devices.

Keeper will not be liable for any loss arising from your failure to maintain account security or from any authorised or unauthorised use of your account.

One account per person

Each User may maintain only one active account. Creating duplicate or false accounts is a breach of these Terms and may result in immediate suspension of all related accounts without notice.

No transfer

Your account is personal to you. You may not transfer, sell, assign, or sublicense your account or any access rights to any third party.

6. License grant

Limited license to users

Subject to your compliance with these Terms, Keeper grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to: (a) download and install the App on devices you own or control; and (b) access and use the Service solely for your personal, non-commercial family storytelling purposes.

Restrictions

You agree not to:

• Copy, modify, adapt, translate, reverse engineer, disassemble, decompile, or create derivative works based on the App;
• Rent, lease, lend, sell, sublicense, assign, or transfer rights in the App or Service;
• Remove, alter, or obscure any proprietary notices;
• Use the Service for any commercial purpose;
• Use any automated tool, bot, scraper, or crawler to access or extract data;
• Frame or mirror any portion of the Service;
• Use the Service in a manner that could damage, disable, or overburden any Keeper server or network.

All rights not expressly granted are reserved by Keeper. This licence is revocable at any time at Keeper's sole discretion.

7. Acceptable use policy

You may only use the Service in accordance with these Terms, applicable law, and the spirit of Keeper's purpose. You agree to:

• Only record voice notes in circumstances where all persons whose voices are captured have consented;
• Only invite persons to a Family Group who have provided informed consent;
• Not use the Service to record, store, or distribute any content that is unlawful, harmful, abusive, harassing, threatening, defamatory, obscene, or otherwise objectionable;
• Not use the Service for any purpose other than personal, non-commercial family storytelling;
• Comply at all times with all applicable laws and regulations.

8. Prohibited conduct

The following is strictly prohibited:

• Impersonation of any person or entity.
• Harassment and abuse: using the Service to harass, intimidate, bully, stalk, threaten, or harm any person.
• Illegal recordings: recording any person without their knowledge and consent where such consent is legally required.
• Malware: uploading or transmitting any virus, trojan, worm, or other harmful code.
• Interference: attempting unauthorised access to any part of the Service.
• Circumvention of any access control, security feature, or usage limitation.
• Data harvesting of other users without their consent.
• Commercial exploitation of the Service or any User Content without Keeper's written consent.
• Illegal content, including infringement of intellectual property, defamation, or CSAM.
• Misrepresentation of your identity, age, or authority.
• Platform abuse: false reports or manipulation of Keeper or other users.

Keeper reserves the right to monitor, investigate, and take action (including suspension, termination, and referral to law enforcement) in respect of any conduct it reasonably believes violates these Terms.

9. User content & intellectual property

Ownership

You retain ownership of all intellectual property rights in your User Content. These Terms do not transfer ownership of your User Content to Keeper.

Licence to Keeper

By submitting User Content, you grant Keeper a worldwide, royalty-free, non-exclusive, sublicensable (solely to our service providers), irrevocable licence to:

• Store, process, reproduce, encode, and compress your User Content for the purpose of operating the Service;
• Transmit and make your User Content available to authorised members of your Family Group;
• Perform technical operations necessary to provide, improve, and secure the Service;
• Retain cached or backup copies for any applicable retention period.

This licence does not grant Keeper any right to use your User Content for advertising, marketing, training AI/ML models, or any purpose beyond operating the Service.

Your representations and warranties

By submitting User Content, you represent and warrant on an ongoing basis that:

• You own or have all necessary rights, licences, consents, and permissions to submit the User Content;
• The User Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party;
• The User Content does not contain any material that is false, misleading, unlawful, defamatory, or otherwise harmful;
• You have obtained the explicit, informed consent of all persons whose voice, image, or personal information is captured;
• The User Content complies with all applicable laws and regulations.

10. Voice recordings — specific terms

Consent obligations

You acknowledge that recording any person's voice without their knowledge and consent may constitute a criminal offence or civil wrong under the laws of various jurisdictions. You are solely responsible for obtaining all legally required consents before recording any person's voice using the Service.

Recording of minors

You must not record the voice of any person under the age of 13 without the explicit, verifiable consent of their parent or legal guardian. You must not record the voice of any person between 13 and 16 in the EU/EEA without appropriate parental consent.

No guarantee of preservation

Keeper makes no warranty that voice recordings will be preserved, stored, or remain accessible indefinitely or for any particular period. Recordings may be lost, corrupted, or become inaccessible due to technical failures, service disruptions, infrastructure changes, or account deletion. You are solely responsible for maintaining backup copies of any recordings that are important to you.

Keeper's right to remove recordings

Keeper reserves the right — but not the obligation — to remove any voice recording that we reasonably believe: (a) violates these Terms; (b) infringes the rights of any third party; (c) violates applicable law; or (d) poses a risk to the safety, security, or integrity of the Service or other users.

11. Family groups

User responsibility for Family Group members

When you create or join a Family Group, or share an invite code:

• You are responsible for ensuring any person you invite has been informed of these Terms and the Privacy Policy and has consented to data processing;
• You are responsible for the conduct of Family Group members you have invited;
• Each Family Group member independently agrees to these Terms upon creating their account;
• Keeper is not a party to any family relationship, dispute, or arrangement and has no obligation to mediate.

Invite code distribution

You are solely responsible for all use of invite codes you share. Do not share invite codes with persons you do not intend to include in your Family Group. Keeper cannot reverse a Family Group membership once established.

12. Fees, storage & future paid features

Current free access

As of the current version of the Service, certain features — including recording and playing back voice notes — are provided at no charge for an initial period. The existence of a free access period does not constitute a permanent entitlement to free use.

Right to introduce paid storage and other fees

Keeper expressly reserves the right, at its sole discretion and at any time, to:

• Introduce fees for storage of voice recordings and other User Content, including fees that apply to recordings made or stored during any prior free period;
• Introduce Subscription plans, one-time purchases, or other payment mechanisms;
• Impose storage limits, recording limits, or other usage caps;
• Transition the Service, in whole or in part, from a free model to a paid model;
• Offer tiered plans with different storage capacities, feature sets, or usage allowances;
• Offer one-time or periodic paid products related to User Content (e.g., printed memory books or digital archives).

Notice before introducing or changing fees

Before introducing fees for features that were previously free, or before materially changing existing fees, Keeper will provide:

• Minimum 30 days' advance notice via in-app notification and/or email;
• Specification of the nature of the new fee or change, the effective date, the amount or basis, and your right to cancel.

For users in the EU/EEA/Switzerland, mandatory consumer protection law overrides this clause where it provides longer notice or additional rights.

Consequences of non-payment

If a fee is introduced and you do not pay it, Keeper may restrict or suspend access to the relevant features and may restrict access to or delete User Content (including voice recordings) following reasonable prior notice. Keeper is not liable for any loss of User Content resulting from your non-payment.

No refunds for previously free period

The introduction of fees for previously free features does not entitle you to any refund, credit, or compensation for your prior use during the free period.

Automatic renewal

Where Keeper offers recurring Subscription plans, such plans will automatically renew at the end of each billing period at the then-current price, unless you cancel before the renewal date via your App Store subscription settings.

Taxes

All prices are stated exclusive of any applicable taxes. Where applicable, Apple or Google collect and remit taxes as part of their App Store billing operations.

13. In-app purchases via Apple App Store

All purchases made within the iOS version of the App are processed exclusively through Apple's In-App Purchase ("IAP") system. By making any purchase, you agree to Apple's App Store Terms in addition to these Terms.

Keeper is not responsible for and expressly disclaims all liability in connection with: (a) any failure of Apple's IAP system; (b) any double charge, over-charge, or billing error by Apple; (c) any failure by Apple to process, cancel, or refund a purchase; (d) changes to Apple's App Store policies; or (e) removal of the App from the App Store by Apple.

For Android purchases (Google Play), equivalent terms apply with respect to Google Play's billing system.

14. Refunds, cancellation & consumer rights

Apple refund policy

For iOS, all refund requests are governed by Apple's refund policy. Keeper does not control Apple's refund decisions. To request a refund, visit reportaproblem.apple.com. Keeper is not liable for Apple's refusal of any refund request.

Cancellation

You may cancel a recurring Subscription at any time through your Apple ID subscription management settings (iOS: Settings → [Your Name] → Subscriptions). Cancellation takes effect at the end of the current billing period.

EU / EEA / Swiss consumers — statutory rights

If you are a consumer in the EU/EEA/Switzerland, you may have statutory rights that cannot be excluded by contract:

• Right of withdrawal (14-day cooling-off period): EU/EEA/Swiss consumers have a 14-day right of withdrawal from distance contracts. By expressly requesting and receiving access to digital content before the withdrawal period expires, and acknowledging that you thereby lose your right of withdrawal, you waive this right upon commencement of your Subscription.
• Conformity: if the Service materially fails to conform to what was agreed, you may have remedies under applicable consumer law.

Nothing in these Terms is intended to exclude or limit any rights you may have under mandatory applicable consumer protection laws.

15. Service availability & continuity

Data loss

Keeper is not liable for any loss, corruption, deletion, or inaccessibility of voice recordings or other User Content. You bear sole responsibility for maintaining independent copies of recordings that matter to you.

Service discontinuation

Keeper reserves the right to discontinue the Service, in whole or in part, permanently or temporarily, at any time and for any reason, without liability. In the event of permanent discontinuation, we will endeavour (but are not obligated) to provide at least 30 days' notice and a data export mechanism where reasonably practicable.

16. Modifications to the Service & these Terms

Modifications to the Service

Keeper reserves the right at any time and without prior notice to: (a) add, modify, suspend, or remove any features; (b) impose new or additional restrictions; (c) change the free tier features, limitations, or pricing; and (d) discontinue the Service or any portion thereof. We are not liable for any such modification.

Modifications to these Terms

Keeper may update these Terms at any time. We will notify you of material changes by: updating the "Last Updated" date; displaying a prominent notice in the App; and/or sending notice to your registered email address. Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance.

For users in the EU/EEA/Switzerland, changes to your material detriment will be notified at least 30 days in advance, and you may cancel without penalty during that period.

17. Third-party services & links

The Service relies on or integrates with the following third-party services: Supabase (database and storage), Apple App Store (distribution and payment), Google Play Store (distribution and payment), and Expo/EAS (build infrastructure). Your use of these is subject to their respective terms of service and privacy policies, over which Keeper has no control.

18. Disclaimer of warranties

Emotional value disclaimer

Keeper acknowledges that voice recordings may have significant personal and emotional value. However, we make no warranty regarding the permanence, accessibility, or emotional significance of recordings. The loss or unavailability of recordings for technical or other reasons does not constitute a breach of any implied warranty of emotional preservation or sentimental value. Users who wish to ensure permanent preservation must maintain independent backup copies.

19. Limitation of liability

Aggregate liability cap

To the maximum extent permitted by applicable law, the total aggregate liability of the Keeper Parties to you for all claims shall not exceed the greater of: (a) the total amount paid by you to Keeper in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred Swiss francs (CHF 100). If you have paid nothing, the maximum aggregate liability is CHF 100.

Data and recordings loss

Keeper is not liable for any loss or corruption of voice recordings, regardless of the cause, the emotional significance, the length of time stored, or any representations made in marketing materials about the Service being a place to preserve stories "forever". The word "forever" in marketing materials is aspirational and does not constitute a contractual guarantee.

Exclusions from limitation

Nothing in this Section limits our liability for: (a) death or personal injury caused by our gross negligence or wilful misconduct; (b) fraud; (c) any liability that cannot be excluded under mandatory applicable law; or (d) any statutory rights of consumers in Switzerland, the EU, or EEA that cannot be waived by contract.

Force majeure

Keeper is not liable for any failure or delay due to any cause beyond our reasonable control, including: acts of God; natural disasters; pandemic; war, terrorism, or civil unrest; government actions; failure of third-party service providers; internet or telecommunications infrastructure failures; power outages; or cyberattacks.

20. User indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend (at Keeper's option), and hold harmless the Keeper Parties from and against any and all claims, demands, actions, liabilities, losses, damages, judgments, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of the Service or any use under your account, whether authorised by you or not;
• Your User Content, including any claim that it infringes the rights of any third party;
• Your breach of any representation, warranty, or obligation under these Terms;
• Your violation of any applicable law, including recording consent laws, privacy laws, and intellectual property laws;
• Your failure to obtain consent from any person whose voice, image, or personal data appears in your User Content;
• Any claim by a Family Group member or third party arising from your invitation of them to join a Family Group;
• Any claim related to recordings of minors without proper consent;
• Your wilful misconduct, fraud, or dishonest act in connection with the Service;
• Any third-party claim against an Apple Indemnified Party (as defined in the Apple Developer Program License Agreement) to the extent such claim arises from your use of the Service.

Keeper reserves the right, at its own expense, to assume exclusive control of the defence of any matter subject to indemnification, in which case you agree to cooperate fully. This indemnification obligation survives termination of this Agreement.

21. Keeper intellectual property

The Service and all Keeper Content, including the App, software, question database, design elements, graphics, user interface, trademarks, logos (including the Keeper wordmark and heart icon), and all other intellectual property rights, are the exclusive property of Keeper or its licensors.

Nothing in these Terms constitutes a transfer or assignment of any intellectual property rights to you. The licence in Section 6 is the full extent of rights granted to you. Any use of Keeper Content outside that licence is strictly prohibited.

Keeper's name, logo, and all related marks are trademarks of Keeper. You may not use these marks without Keeper's prior written consent.

22. Copyright / DMCA notices

Keeper respects the intellectual property rights of others. If you believe that any User Content on the Service infringes your copyright, please send a notice containing the following to legal@keeperapp.website:

• Your physical or electronic signature;
• Identification of the copyrighted work claimed to be infringed;
• Identification of the material claimed to be infringing, with sufficient information to locate it;
• Your contact information (name, address, telephone, email);
• A statement of good faith belief that the use is not authorised;
• A statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorised to act.

Keeper will review valid notices and take appropriate action. Repeat infringers' accounts will be terminated.

23. Suspension & termination

Termination by you

You may terminate your account at any time by: (a) using the account deletion function in the Settings screen; or (b) contacting us at support@keeperapp.website. Termination does not entitle you to a refund of any prepaid Subscription fees except as provided under mandatory applicable law.

Termination or suspension by Keeper

Keeper may, in its sole discretion, with or without notice, and without liability:

• Suspend or terminate your account if you breach these Terms;
• Suspend or terminate your account for any business or operational reason;
• Suspend your account pending investigation;
• Remove or delete any User Content that we reasonably determine violates these Terms or applicable law;
• Terminate the Service entirely with or without notice.

Effect of termination

Upon termination: (a) the licence under Section 6 terminates immediately; (b) you must cease all use of the Service and delete the App; (c) accrued rights and liabilities are not affected; (d) provisions that by their nature should survive termination shall survive, including Sections 1, 9, 10, 18, 19, 20, 21, 25, 26, and 27.

24. Apple Inc. as third-party beneficiary

This Section applies to users who downloaded the App from Apple's App Store and is required by the Apple Developer Program License Agreement. You acknowledge and agree that:

• These Terms are between you and Keeper only, not Apple. Apple is not a party and is not responsible for the App;
• Keeper, not Apple, is solely responsible for the App and its content;
• Apple has no obligation to furnish any maintenance or support services with respect to the App;
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). Apple will have no other warranty obligation whatsoever;
• Keeper, not Apple, is responsible for addressing any claims relating to the App, including product liability, regulatory, consumer protection, and privacy claims;
• In the event of any third-party intellectual property infringement claim relating to the App, Keeper, not Apple, will be solely responsible;
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and will have the right to enforce these Terms against you;
• You must comply with all applicable third-party terms (e.g., your wireless carrier agreement).

25. Dispute resolution & binding arbitration

Informal resolution first

Before initiating any formal dispute resolution process, you agree to first contact Keeper at legal@keeperapp.website and describe the dispute in reasonable detail, including the relief sought. The parties agree to make good-faith efforts to resolve the dispute informally within 30 days (the "Informal Resolution Period"). Neither party may initiate formal proceedings until that period has expired, unless the dispute involves imminent irreparable harm.

Binding arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be submitted to and finally resolved by binding arbitration administered by the Swiss Chambers' Arbitration Institution (SCAI) under its rules in force at the time, by a sole arbitrator, conducted in English, seated in Geneva, Switzerland. The arbitral award shall be final and binding.

Exceptions to arbitration

The following disputes are excluded from arbitration: (a) claims for urgent injunctive relief to prevent irreparable harm; (b) small claims that qualify for resolution in applicable small claims courts; (c) claims relating to Keeper's intellectual property rights.

EU / Swiss consumer exception

If you are a consumer resident in the EU/EEA/Switzerland, the arbitration obligation does not deprive you of any mandatory rights to bring proceedings in the courts of your country of habitual residence, or to access alternative dispute resolution schemes (including the EU ODR platform at ec.europa.eu/consumers/odr).

26. Class action & collective proceedings waiver

This waiver does not apply to: (a) claims brought under PAGA or similar public enforcement laws where such waiver is prohibited; or (b) consumers in jurisdictions where such waiver is prohibited by mandatory applicable law.

27. Governing law & jurisdiction

These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of Switzerland, specifically the Swiss Code of Obligations (CO/OR), without regard to its conflict of law provisions.

Subject to the arbitration clause in Section 25, the courts of Geneva, Switzerland shall have exclusive jurisdiction.

Consumer mandatory rights

If you are a consumer in the European Union or European Economic Area, you benefit from any mandatory provisions of the law of your country of residence. In particular, EU Directive 93/13/EEC on unfair terms in consumer contracts applies, and any term found to be unfair shall be unenforceable to that extent.

Exclusion of CISG

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

28. General legal provisions

Entire agreement

These Terms, together with the Privacy Policy and any Subscription terms, constitute the entire agreement between you and Keeper with respect to the Service and supersede all prior agreements.

Severability

If any provision is held invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.

No waiver

Keeper's failure to enforce any provision shall not constitute a waiver.

Assignment

You may not assign any rights or obligations under these Terms without Keeper's prior written consent. Keeper may assign these Terms, or any rights or obligations, without restriction. Any purported assignment by you in violation of this provision is void.

Relationship of the parties

Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship.

Notices

Notices from Keeper to you will be provided via in-app notification or email to your registered address. Notices from you to Keeper must be sent to legal@keeperapp.website.

Language

These Terms are written in English. If translated, the English version shall prevail in the event of any inconsistency.

No third-party rights

Except as expressly provided in Section 24 (Apple as Third-Party Beneficiary), these Terms do not confer any rights on any third party.

Export compliance

You agree to comply with all applicable export control laws of Switzerland, the European Union, and the United States.

29. Contact information

For any questions, concerns, or legal notices regarding these Terms or the Service: